Resource Planning Senior Analyst, RTA - Evernorth - Remote

What you’d do

Monitors real-time call volumes and staffing for a call center, adjusting skilling and resource allocations to meet service levels and client performance guarantees. Full-time remote role in the United States. Found on the employer's careers page on Oct 20, 2026. Apply through the link.

You’ll need

• High school diploma or GED
• 1+ year resource management or workforce planning experience
• 2 years in a call center environment
• Real-time monitoring of call metrics and staffing
• Bachelor's degree preferred