Operations & AdminRemote
Business Owner, Agentic Contact Center Transformation
CarrierRemote (US)
$117,500–234,500/yr
Posted Oct 6, 2026
What you’d do
Owns the transformation of the contact center into an agentic, Salesforce-native operating model as a SAFe Business Owner, accountable for ROI, governance, and compliance. Defines what to build and makes trade-offs across AI agents, human agents, channels, and integrations. Full time, remote in Florida. Found on the employer's careers page on Oct 17, 2026. Apply through the link.
You’ll need
- 5+ years in customer service/contact center digital platforms
- 5+ years hands-on Salesforce Service Cloud in enterprise environments
- Bachelor's degree
- Ownership of contact center technology transformation with CRM, omnichannel, voice/digital channels
Our summary of the listing. The full listing has the details.