Director, Merchant Experience - Strategy & Operations

What you’d do

Lead the strategy and operations for merchant support once merchants are live on the platform, aiming for a tech-first, scalable experience that improves satisfaction and retention. Work cross-functionally with product, operations, marketing, sales, finance, and analytics teams to launch initiatives. Found on the employer's careers page on Oct 20, 2026. Apply through the link.

You’ll need

• Cross-functional leadership with product, ops, sales, finance, analytics
• Data-driven decision-making and business judgment
• Strategy and execution ownership for merchant support
• Go-to-market execution for new initiatives