Sr Director Analyst

What you’d do

Research and write analyst content on customer service and support technology, advise clients on strategy and vendor selection, and present at Gartner events and webinars. Full time role in Irving, TX. Found on the employer's careers page on Oct 18, 2026. Apply through the link.

You’ll need

• Deep knowledge of CRM for customer service
• Contact center, knowledge management, conversational AI familiarity
• Client-facing advisory experience
• Strong research and writing skills
• Presentation and public speaking