Business & FinanceOn site
Manager, Customer Experience (CX)
Fidelity InvestmentsBoston, MA
$97,000–185,000/yr
Posted Oct 20, 2026
What you’d do
Manages day-to-day customer experience programs and the Qualtrics platform, including administration and integrations, and supports CX analytics with basic SQL/Snowflake and Tableau. Full time, 100% onsite in Boston, MA. Found on the employer's careers page on Oct 20, 2026. Apply through the link.
You’ll need
- Bachelor's in business, analytics, information systems, or related
- 3+ years in CX/VoC, service operations, or process/analytics
- CX program management experience
- Qualtrics administration and integrations
- Basic SQL/Snowflake and Tableau
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