Sr. Tier 2 Helpdesk Specialist

What you’d do

Troubleshoot, resolve, and escalate IT issues for DTRA personnel deskside or remotely, managing tickets in Remedy or ServiceNow and documenting outages and knowledge base articles. Full time role following ITSM and ITIL processes to meet SLA commitments. Found on the employer's careers page on Oct 18, 2026. Apply through the link.

You’ll need

• High school diploma with 5+ years relevant experience
• Active DOD TS/SCI clearance
• IAT Level II certification (SEC+ or equivalent)
• Remedy and/or ServiceNow experience
• ITSM and ITIL process knowledge