Director, Workforce Planning

What you’d do

Leads enterprise workforce management strategy for Zillow's customer-facing contact center operations, covering long-range capacity planning, forecasting, scheduling, and real-time performance management. Full time, remote within the USA. Found on the employer's careers page on Oct 16, 2026. Apply through the link.

You’ll need

• Bachelor's in business, operations, math, statistics, finance, industrial engineering, or related
• 10+ years in workforce management or contact center operations
• 5+ years leading multi-function teams as a people leader
• Contact center capacity planning and forecasting
• Remote within the USA