Customer Service Supervisor

What you’d do

Supervise and mentor call center employees to ensure quality customer service and meet performance standards. Manage hiring, appraisals, and compliance with regulations while improving team efficiency and satisfaction. Full-time position in Albany, NY. Found on the employer's careers page on Oct 21, 2026. Apply through the link.

You’ll need

• Experience with workforce management systems and call center technologies
• Knowledge of compliance frameworks (HIPAA, SOC 2)
• Experience managing remote or hybrid teams
• Familiarity with Medicaid and healthcare operations
• Full-time schedule