Customer Service Rep - Austin 3-1-1 - Austin Energy

What you’d do

Answer 80 to 100 calls per shift in Austin 3-1-1, a 24/7 call center, handling service requests for power outages, missed garbage and lost pets, plus crisis calls. Also research escalated inquiries and monitor contact center systems during off-hours. Found on the employer's careers page on Oct 19, 2026. Apply through the link.

You’ll need

• Knowledge of billing procedures
• Customer relations practices
• Oral and written communication skills
• Computer and software skills
• 24/7 shift availability, day or night