Software & DataEntry levelOn site
Tier 1 Production Support Analyst - Analyst
iCapitalDes Moines, IA
$60,000–75,000/yr
Posted Oct 27, 2026
What you’d do
Provide front-line technical support for iCapital's annuities eApplication platform during 8 AM to 5 PM EST shift, resolving client issues, escalating incidents, and collaborating with teams to maintain platform performance and improve processes. Found on the employer's careers page on Oct 27, 2026. Apply through the link.
You’ll need
- 1-3 years experience in technology industry
- Experience supporting end users of software
- Experience with online ticketing systems
- Experience creating user documentation
- Shift 8:00 AM to 5:00 PM EST
Our summary of the listing. The full listing has the details.