Director – Contact Center Customer Service/Experience

What you’d do

Leads a contact center team to deliver customer service across supported channels, setting strategy and driving continuous improvement toward employee, customer, operational and financial goals. Full time role in Williamsville, NY. Found on the employer's careers page on Oct 20, 2026. Apply through the link.

You’ll need

• Bachelor's degree
• 11+ years in financial institution or contact center
• 5+ years progressive managerial experience
• Leadership in customer-focused service environment