Lead IT Analyst - Remote

What you’d do

Maintain and validate knowledge content used by ServiceNow AI tools, analyze tickets to find content gaps, and test AI-generated responses. Partner with administrators and stakeholders to improve knowledge management. Full time, remote. Found on the employer's careers page on Oct 18, 2026. Apply through the link.

You’ll need

• 3 years ServiceNow experience preferred
• Experience using the ServiceNow platform
• Active ServiceNow certification (CSA, CAD, CIS, or other)
• Knowledge content management and validation
• Ticket and trend analysis