Launch Operations Associate Principal

What you’d do

Own the launch of new Via services in New York City, from technology implementation to operational setup, and manage KPIs for on-time performance, rider satisfaction, safety, and cost. Lead a 30+ team of field operators and drivers through the launch transition, including hiring, coaching, and performance management. Found on the employer's careers page on Oct 16, 2026. Apply through the link.

You’ll need

• Experience launching new services or operations
• Experience managing KPIs for performance, safety, and cost
• Experience leading a 30+ person team
• Hiring, coaching, and performance management
• Stakeholder management with public agency partners