Customer Care Expert - Enterprise

What you’d do

Troubleshoot hardware, payment, API, and menu configuration issues for enterprise restaurant customers across phone, chat, and email, escalating cases outside documented guidance and keeping the active backlog current. Found on the employer's careers page on Oct 18, 2026. Apply through the link.

You’ll need

• 2-4 years in a technical support role
• Customer satisfaction and customer experience ownership
• Troubleshooting hardware, APIs, and integrations
• Phone, chat, and email case management
• Ability to learn Toast's product suite quickly