Operations & AdminRemote
Supervisor, Contact Center
University of MiamiRemote (US)
Posted Oct 19, 2026
What you’d do
Supervises daily contact center workflows and staff to meet customer satisfaction, quality, and productivity goals. Monitors service metrics, partners with quality assurance on call monitoring, and coordinates with the Flight Control team. Full time. Found on the employer's careers page on Oct 19, 2026. Apply through the link.
You’ll need
- High School Diploma or equivalent
- Experience as change agent in 50+ person setting
- Comfortable designing and delivering group training
- Contact center metrics analysis
Our summary of the listing. The full listing has the details.