Senior Lead Product Manager, Service Operations

What you’d do

Lead product strategy and hands-on ownership for Service Operations, defining requirements, writing user stories, prioritizing backlogs, and guiding delivery across teams. Work with engineering and business stakeholders to reduce repeat incidents and improve self-service and AI use. Full time, remote preferred near listed Humana offices. Found on the employer's careers page on Oct 20, 2026. Apply through the link.

You’ll need

• Bachelor's in IT, CS, Engineering, Business Admin, MIS or related
• 12+ years in product management or ITSM product ownership
• Enterprise IT platform leadership
• Backlog prioritization and user story writing
• Cross-functional stakeholder collaboration