Operations & AdminOn site
Help Desk Support
ICFReston, VA
$81,499–138,549/yr
Posted Oct 20, 2026
What you’d do
Triages customer issues and supports data-services and platform-use requests, maintaining support records and tracking recurring pain points. Coordinates escalations to platform, data, governance, and AI/ML staff and reports on satisfaction and resolution trends. Full time. Found on the employer's careers page on Oct 20, 2026. Apply through the link.
You’ll need
- U.S. citizenship required
- Must reside and work in the U.S
- Lived in U.S. 3 of last 5 years
- Customer support triage experience
- CRM/service desk tools
Our summary of the listing. The full listing has the details.