Software & DataOn site
Business Systems Analyst, Workforce Management
Fidelity InvestmentsSalt Lake City, UT
Posted Oct 12, 2026
What you’d do
Business systems analyst on a contact center technology modernization program, translating workforce management needs into system designs for forecasting, scheduling and real-time management. Full time in Salt Lake City. Found on the employer's careers page on Oct 18, 2026. Apply through the link.
You’ll need
- 5+ years in business/systems analysis
- Experience in technology transformation initiatives
- Strong requirements elicitation skills
- Knowledge of WFM concepts and metrics
- Understanding of APIs, integrations, and architectures
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