Capacity Planning & Analytics, VP

What you’d do

Lead long-range workforce and resource planning for contact center operations, owning forecasting, staffing, and capacity models to hit service levels and contractual obligations. Also builds and implements advanced analytics that support data-driven decisions across multiple lines of business. Full time. Found on the employer's careers page on Oct 7, 2026. Apply through the link.

You’ll need

• 7+ years in forecasting, workforce planning, analytics, data science, or operations research
• Experience leading forecasting and analytical functions
• Complex multi-line-of-business environment experience