Senior Manager, Care Escalations

What you’d do

Manage the Escalations function to reduce resolution time and prevent recurring issues. Lead a team of Escalations Managers, oversee complex customer situations, and partner across departments to drive quality resolution. Salary $123,000–197,000/yr. Found on the employer's careers page on Oct 23, 2026. Apply through the link.

You’ll need

• 7+ years in customer support or escalations
• 3+ years managing managers or multi-team organization
• Experience in high-growth SaaS or tech environment
• Leadership and coaching skills
• Ability to handle complex, high-visibility customer issues