Sr. Product Manager, Amazon Customer Service

What you’d do

Own the product vision, strategy, and roadmap for Amazon customer service models. Analyze escalation and resolution data, run structured experiments, and define measurement frameworks while partnering with engineering, data science, UX, and operations. Full-time in Seattle. Found on the employer's careers page on Sep 30, 2026. Apply through the link.

You’ll need

• 5+ years of product or program management, product marketing, business development or technology exp
• Bachelor's degree or equivalent
• Experience owning/driving roadmap strategy and definition
• Experience with end to end product delivery
• Experience with feature delivery and tradeoffs of a product