Operations & AdminHybrid
Manager II - Enterprise Customer Care
ToastOmaha, NE
$90,000–144,000/yr
Posted Oct 20, 2026
What you’d do
Manage and coach a team of customer care agents, monitoring attendance and schedule adherence, giving feedback through QA and one-on-one sessions, and training staff on process and technical troubleshooting. Also handle escalated customer contacts and supervisor calls. Found on the employer's careers page on Oct 20, 2026. Apply through the link.
You’ll need
- 3+ years performance managing and coaching (Team Lead or Manager)
- 4+ years in a customer satisfaction role
- Coaching and QA feedback experience
- Technical troubleshooting and product training
- Escalation and supervisor call handling
Our summary of the listing. The full listing has the details.