Customer Care Program Manager II, Worldwide Grocery Stores (WWGS) Support Services

What you’d do

Manages the Customer Care program for assigned topic areas, handling escalated issues, writing SOPs and training materials for contact center agents, and tracking metrics. Works cross-functionally with store, region, and vendor partners. Full-time. Found on the employer's careers page on Sep 30, 2026. Apply through the link.

You’ll need

• 3+ years of program or project management experience
• Experience using data and metrics to drive improvements
• Experience working cross functionally with tech and non-tech teams
• Experience using CRM technologies or social media management tools