Helpdesk Engineer, Senior

What you’d do

Senior ITSM delivery lead and help desk administrator supporting Department of War clients. You would document help desk processes and workflows, advise on efficiency changes, and coordinate with stakeholders, engineering teams, and cybersecurity staff. Full time. Found on the employer's careers page on Oct 20, 2026. Apply through the link.

You’ll need

• 8+ years operating complex help desk environments
• Incident management and SOP development
• Identity systems such as Microsoft AD
• Ticketing systems such as ServiceNow or Jira