Principal Technical Program Manager, Amazon Customer Service

What you’d do

Own the long-term strategy for Amazon Customer Service's use of Amazon Connect across voice, chat, and messaging. Act as the main interface with Connect product and engineering teams, prioritize feature requests, and manage cross-functional technical programs and migrations. Found on the employer's careers page on Sep 30, 2026. Apply through the link.

You’ll need

• 7+ years technical product or program management
• 10+ years working directly with engineering teams
• 5+ years software development experience
• Experience managing cross-functional programs and release schedules