Analyst, Patient Service Center Workforce

What you’d do

Analyzes contact center data for the Patient Service Center, building daily, weekly, and monthly dashboards, forecasting, and managing queue and ACD technology to meet service level targets. Also runs the workforce management tool and advises management on trends and root-cause analysis. Full time. Found on the employer's careers page on Oct 18, 2026. Apply through the link.

You’ll need

• 3+ years contact center analytics experience
• Bachelor's degree preferred or equivalent experience
• Data mining and dashboard reporting
• Workforce management and ACD tool configuration
• Forecasting and queue management