Operations & AdminOn site
Senior Manager, Contact Center & Customer Support, Amazon Travel and Events
AmazonArlington, VA
Posted Sep 21, 2026
What you’d do
Lead the contact center and customer support operation for Amazon's global travel and events program across 60+ countries. Own the operating model from strategy and technology implementation to daily performance across all channels, time zones, and languages. Found on the employer's careers page on Sep 30, 2026. Apply through the link.
You’ll need
- 10+ years in contact center or customer support operations
- Experience building or transforming support at scale
- Experience implementing contact center technology
- Workforce management experience
- AI/automation tools experience
Our summary of the listing. The full listing has the details.