Contact Center Quality Analyst

What you’d do

Monitors front line and management performance in a contact center, reviewing call surveys and repeat caller reports and auditing interactions for quality and compliance. Full time role providing feedback to representatives and managers to improve handle times and customer interactions. Found on the employer's careers page on Oct 18, 2026. Apply through the link.

You’ll need

• 1-3 years contact center or banking experience
• Excellent telephone and written communication skills
• Strong computer skills
• Well organized
• Performance auditing experience