Incident and Escalations Manager 3 - US-West

What you’d do

Drive incidents and escalations to resolution, coordinating support, engineering, and product teams and keeping customers and leadership informed. Lead operational improvement projects, maintain runbooks and documentation, and run retrospectives. Found on the employer's careers page on Oct 9, 2026. Apply through the link.

You’ll need

• 5+ years of related professional experience
• Incident management experience
• Customer escalations experience
• Ownership of complex incidents and critical customer situations