Manager Contact Center - FIRST - (Northbrook, IL)

What you’d do

Lead daily contact center operations to meet service level goals and KPIs, supervising Supervisors and coaching staff. Handle escalations and complex customer concerns across phone, email, mail, and webchat. Full time. Found on the employer's careers page on Oct 18, 2026. Apply through the link.

You’ll need

• 3+ years contact center, customer service, or operations leadership
• Associate degree or equivalent experience
• Experience coaching and developing employees
• Performance-driven environment experience