Business & FinanceOn site
Contact Center Product Manager II- Chat
M&T BankWilliamsville, NY
$89,600–149,300/yr
Posted Sep 21, 2026
What you’d do
Owns the bank's chat channel product portfolio, including chat bots, authentication flows, routing, and self-service. Leads implementation and enhancements, analyzes bot performance and KPIs, and recommends pricing. Full time. Found on the employer's careers page on Oct 18, 2026. Apply through the link.
You’ll need
- Chat channel product management experience
- Chat bot design and use case development
- KPI analysis (containment, abandonment, effort)
- Cross-functional stakeholder collaboration
- Pricing and profitability analysis
Our summary of the listing. The full listing has the details.