Software & DataOn site
Service Desk Support Specialist
Accenture Federal ServicesWashington, DC
$81,000–154,700/yr
Posted Oct 7, 2026
What you’d do
Serve as the Tier 2 escalation point for complex technical and operational incidents, diagnosing platform, database, API, and interface issues and running root-cause analysis. Use SQL, Splunk, Dynatrace, and CloudWatch to pull logs and evaluate system performance, and coordinate escalations to Tier 3 engineering. Found on the employer's careers page on Oct 18, 2026. Apply through the link.
You’ll need
- U.S. citizenship
- Ability to obtain a Public Trust clearance
- Tier 2 or advanced service desk experience
- Troubleshooting platforms, databases, APIs, integrations
- SQL, Splunk, Dynatrace, CloudWatch
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