Software & DataOn site
Associate Director, Voice Services
Brown & BrownPlano, TX
Posted Oct 7, 2026
What you’d do
Leads the vision, design, and operation of voice and contact center technologies, including modernizing customer engagement with agentic AI and intelligent automation. Full time role in Plano, TX. Found on the employer's careers page on Oct 17, 2026. Apply through the link.
You’ll need
- 7+ years in voice services, contact center, or unified communications
- 3+ years in a leadership or management role
- Hands-on with Five9, Genesys, RingCentral, or Teams Voice
- Experience implementing AI-driven contact center solutions
Our summary of the listing. The full listing has the details.