Software & DataOn site
ServiceNow Queue Manager
LeidosBethesda, MD
$73,450–132,775/yr
Posted Oct 19, 2026
What you’d do
Monitor and manage ServiceNow incident and service request queues, ensuring tickets are correctly assigned, prioritized, and resolved within SLAs. Track aging and backlog, escalate bottlenecks, and coordinate with support teams and customer representatives. Full time. Found on the employer's careers page on Oct 19, 2026. Apply through the link.
You’ll need
- Experience supporting IT operations, service desk, or ITSM
- Experience with ServiceNow or comparable ITSM platform
- Incident and service request management
- SLA tracking and escalation
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