Escalation Manager

What you’d do

Own customer escalations and incidents across GPU cloud infrastructure, coordinating Support Engineering, Product Engineering, SRE, Networking, Storage, and Data Center Operations from first report to root cause. Track escalations, keep customers and stakeholders informed, and turn patterns into supportability requests. Contract role based in San Francisco, CA. Found on the employer's careers page on Oct 7, 2026. Apply through the link.

You’ll need

• 5+ years in technical support, support engineering, escalation management, incident management, or S
• Cloud, infrastructure, or SaaS environment experience
• 2+ years owning escalations or incidents spanning multiple engineering teams
• San Francisco, CA based