Senior Solutions Architect, AWS Plus Team

What you’d do

Own the technical relationship with Amazon Customer Service engineering teams and guide agentic AI adoption across the customer service experience. Architect Amazon Connect AI solutions that resolve customer issues autonomously over voice and chat, escalate to human agents, and assist agents in real time. Full-time. Found on the employer's careers page on Sep 30, 2026. Apply through the link.

You’ll need

• 8+ years in a technology domain area
• 3+ years in design, implementation, or consulting
• Software development or cloud computing experience
• Systems engineering or infrastructure experience
• Security, networking, or data & analytics experience