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Lead Escort 230p-11p rotating weekends and holidays

Mass General BrighamBoston, MA

$23.34–33.37/hr

Posted Oct 5, 2026

What you’d do

Supervise a team of customer service representatives, handle escalated inquiries, coach staff, and enforce quality standards. Full time, 2:30pm to 11pm with rotating weekends and holidays. Found on the employer's careers page on Oct 8, 2026. Apply through the link.

You’ll need

  • 3-5 years customer service experience
  • 1-2 years leadership/supervisory experience
  • Knowledge of customer service best practices
  • Ability to motivate, delegate, and resolve conflicts
  • 2:30pm-11pm shift with rotating weekends and holidays

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