Sr Customer Experience Specialist - Finance

What you’d do

Own complex customer escalations, spending about 70% of the time managing finance requests and coordinating cross-functional teams and executive communications, and 30% on programs to fix root causes and scale billing processes. Remote within the US, excluding the SF Bay, NYC, and DC metro areas. Found on the employer's careers page on Oct 14, 2026. Apply through the link.

You’ll need

• Experience managing complex customer escalations
• Cross-functional coordination and executive communication
• Customer finance or billing issue resolution
• US residency outside SF Bay, NYC, and DC metros